Services
The AI telephone assistant (or AI operator) is an advanced customer service agent that can be effortlessly integrated with your telephone exchange. This virtual agent can be trained with specific company information and can transfer calls to the right people or departments within your organization. With a simple connection to any telephony platform, we can realize this for you within a day. This AI agent can handle callback requests, provide extensive product information and even take orders, fully tailored to the needs of your organization. The possibilities are virtually endless and can easily be linked to your own APIs.
Transcription services
Our transcription services effortlessly convert conversations or recordings into clear, error-free text. You don’t just get a full transcript—you also receive a summary, key highlights, and even sentiment analysis.
This way, you quickly gain valuable insights from customer calls, meetings, or phone conversations—without having to listen back.
Your transcripts are enriched with useful details like date, time, caller, and recipient. Everything is neatly organized, searchable, and ready to use in your CRM or reports.
AI-Analyser
You have valuable conversations with customers every day. But what happens afterward? Often, that information gets lost. With our AI Analyzer, you unlock its full potential.
The tool automatically analyzes all your customer conversations—from support to sales—and provides clear insights into:
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Recurring questions
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Signs of dissatisfaction or doubt
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New wishes or needs
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Trends in behavior and expectations
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Conversation effectiveness
You’ll immediately see where there are opportunities to improve your service or guide your team. Including sentiment analysis: satisfied, neutral, or frustrated? You’ll know right away.
Transcription services
Having conversations is important, but recording what was discussed often takes (too) much time. With Calls2CRM, call summaries are automatically saved to the correct contact in your CRM system.
You no longer have to manually note who said what. Everything—from full transcripts to summaries and highlights—is linked to the right customer profile.
This smart integration works with systems like AFAS, HubSpot, Simplicate, Salesforce, and many other CRMs.
The result? Less admin, more clarity, and always up-to-date customer information at your fingertips.
